Excellent Dry Cleaners LTD
Website: https://www.excellentdrycleaners.ie
Location: Unit 1/2 Westside Centre, Model Farm Road, Bishopstown, Cork, T12 E167
Phone: 0857234204
Email: info@excellentdrycleaners.ie
Application
By using the services of Excellent Dry Cleaners LTD, you agree to the following terms and conditions.
Payment Terms
All orders must be paid for on collection unless otherwise specified by us. We reserve the right to retain your garments or items until full payment is made.
While we will always attempt to remove stains, it is not always possible to eliminate all types of stains from all fabrics. Excellent Dry Cleaners LTD will not waive charges due to our inability to remove a stain.
Collection of Garments
We strive to process garments within the prescribed time frame, but we cannot be held liable for any delays. Every effort will be made to inform you about any such delays.
Garments that are not collected within ninety (90) days will be considered abandoned. We reserve the right to dispose of or donate such items without further notice, and we will not be responsible for any losses incurred as a result.
Care for Garments
Excellent Dry Cleaners LTD follows the Care Label instructions on garments. If a treatment is required that conflicts with the Care Label instructions, we will contact you to inform you of the risks. Without your explicit consent, we will refrain from cleaning the item. If you authorize us to proceed, you assume responsibility for any resulting damage.
We accept no liability for garments that are missing Care Labels. We will attempt to contact you to inform you of potential risks, and, without your consent, we will not clean the item. Should you authorize us to proceed, you take responsibility for any damages incurred.
For items without a Care Label or in cases where there are concerns regarding the colour fastness, age, or condition of the garment, we will follow a similar procedure of gaining your consent before proceeding. However, any damage resulting from proceeding without a Care Label will not be our responsibility.
We take no responsibility for damage resulting from objects left in the pockets, such as pens, coins, and other items. It is your responsibility to thoroughly check all garments prior to cleaning.
Damage
At Excellent Dry Cleaners LTD, we follow the Care Label instructions attached by the manufacturer. If a garment is damaged during the dry cleaning process due to defects inherent in the material or the garment’s inability to withstand the Care Label instructions, we will not be liable for that damage.
We cannot guarantee against colour loss, shrinkage, or damage to delicate fabrics during the cleaning process. While we take utmost care, we are not responsible for wear and tear or defects in materials that become apparent during cleaning. This includes but is not limited to buttons, zips, buckles, hems, or sequins becoming damaged or detached.
Invisible stains, such as those from soft drinks or syrups, can oxidize during cleaning, causing stains to appear. We will not be held responsible for such occurrences, as the stains were not visible or known prior to cleaning.
Our liability for any damage to a garment is limited to ten (10) times the cleaning charge for that particular garment, regardless of its brand or original condition. Claims for damages must be made within forty-eight (48) hours of collecting the garments.
Loss of Garments
We take every care to ensure that your garments are processed correctly and returned to you. In the unlikely event that an item is lost or misplaced, our liability will be limited to ten (10) times the cleaning charge for the lost garment.
Please verify that the number of garments you collect matches the number of items listed on your docket. Excellent Dry Cleaners LTD will not be liable for any claims of missing items once they have been collected.
For laundry services, no claims for missing items will be recognized unless reported within forty-eight (48) hours of collection.
Privacy
We will use your personal information solely for the purpose of providing our services. We respect your privacy and will not share your information without your consent. Your phone number allows us to contact you about your garments and inform you of promotions.
Dry Cleaning of Curtains – Customer Information
Customers should be aware of the following when leaving curtains for dry cleaning:
• Shrinkage: Curtains may shrink during cleaning, especially if this is their first time being cleaned. Shrinkage of curtains can often be temporary and will resolve within 10–14 days of rehanging.
• Blackout linings: Curtains with blackout linings cannot be cleaned through the standard dry cleaning process, as the linings may melt or disintegrate. We may send them to a specialist cleaner if no tears are present.
• Sunlight damage: Sunlight exposure can weaken the fabric, causing fraying, tearing, or discolouration. We are not responsible for this type of damage.
• Decorative designs: Curtains with sprayed or printed designs may lose their pattern or colour during the cleaning process. We will only clean such curtains with your consent.
• Stains and odours: Stains caused by mildew, pet urine, or sunlight cannot always be removed through standard dry cleaning methods. Pet-related odours may not be fully eliminated, and the dry cleaning chemicals may react with substances such as ammonia, causing discolouration.
If you have any questions about these terms and conditions, feel free to contact us at Excellent Dry Cleaners LTD.
Phone: 0857234204
Email: info@excellentdrycleaners.ie
Website: https://www.excellentdrycleaners.ie